Your driver calls. The bus is broken down. You ask where he is. He tells you he's in the town of Busbroke in the State of Helpme. It's a small out-of-the-way town. He's actually more than five hundred miles from home, off the main route. Neither you, nor your driver is familiar with the area.
When asked why he's there, he responds "One of the passengers heard a good restaurant is located there, so they decided to take a short detour for supper".
"What's wrong with the bus?" you ask.
"It will only run for a few minutes and then shuts down. I checked all fluid levels and readings on the gauges. Everything appears to be normal. I need help", he replies.
While you are talking to him, you check your garage listings for repair garages in that town. There is no listing for that town. Nobody knows what cities are nearby. You'll have to check the map, so you put your driver on hold.
A careful check of the map reveals a couple of small places which are short distances away. You write the names down so you don't forget and go back to your desk and open up the book again. You also pick up the phone to talk to your driver again. He 's stressed because the passengers are on his case. They want to get to their destination. They have a very early start in the morning. All you can say is you are doing your best and will get help to him as soon as possible. You check the book and come up empty handed again.
Driver on hold, again. Trip to the map, again. Another search for locations. This time you need to check a wider area. It's different now. You're a lot more stressed. The longer it takes you to contact a repair garage or bus company, the more stressed you become. The more stressed you are, the harder it is for you to concentrate. The harder it is to concentrate, the slower you work. The slower you work, the longer it takes and the more stressed you become! Right?
Okay! You got lucky this time, but not before your driver hung up and called you back. He was beginning to think you abandoned him and went home. The passengers were thinking that also. They called the representative of the touring company which booked the bus. She is now on the other line wanting to know what is happening and when help will be there. "Why is it taking so long?"
You explain that you are in the process of locating a repair depot. You put her on hold so you can make the call.
Oh no! They're closed! The outgoing message says the office hours are 08:00 to 17:00. Please call again during those hours! It's now 20:30.
Yup. Back to the map you go. The sweat's pouring from you right now, isn't it? Don't you wish there was a better way? Well, there is!